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CA Customer Technical Manager Program

Maximize the value of your portfolio of CA solutions with a personal concierge for all your CA-related needs.

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The technical manager acts as your single point of contact across CA, helping you get personalized services and prioritized support responses.

Connect with a designated point of contact that can provide timely assistance with escalations, guidance on product releases, pointers to the latest training resources and more.


  • Personal liaison for your CA-related requests, including sales, services, education, support and product management
  • Proactive analysis of product usage to identify opportunities for increased adoption and utilization
  • Periodic reviews for optimal communication and collaboration
  • Review of your strategic roadmaps and participation in your planning sessions
  • Priority queueing and initial response to new support cases for a specified number of products
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Your Partner for Long-Term Success [3:26]

Your technical manager offers the expert assistance you need to help you maximize the value of your portfolio of CA solutions.

Industry Insights

Assessment of your adoption maturity against industry standards

Improved Adoption

Analysis of current usage and suggestions for increasing business value

Stronger ROI

Account-specific insights fuel a more positive user experience and help you accelerate your return on investment (ROI)

How can we help you get the most from your CA solution?

Our team will contact you within 24 hours to discuss the program options that are right for your team and budget.

My customer technical manager reaches out when he hasn’t heard from me in a while to make sure I don’t need anything. The [training] he’s arranged for the mainframe teams is stellar.

Global Customer Success Blog

Check out the blog from the general manager of the Global Customer Success team. Get updates on how our dedication to customer experience and success is helping organizations derive maximum value from their technology investments.

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