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CA Maintenance

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Cross-channel support that goes way beyond ticketing.

Most companies provide standard support offerings that are glorified ticketing systems and offer only base-level assistance. Not CA. The CA Maintenance program gives you the information you need, when you need it, through the channel of your choice. Submit an SLO-backed ticket, speak with an engineer or coordinate an upgrade—it’s all included in a maintenance package that goes way beyond standard.

What’s included in CA Maintenance?

CA Maintenance is our base-level support offering, but the features and benefits are anything but basic. CA Maintenance contracts include:

Cross-channel technical support.

Submit and manage tickets online, over the phone or via chat—whatever works best for you. Either way, these services are backed by rigorous SLOs so you’re never stuck waiting.

Extended self-service options.

CA Maintenance gives you access to exclusive knowledge base content that’s only available with a support contract.

Remote problem analysis and assistance.

Tap into our support engineers’ expertise whenever you need help. Our engineers average 20 years of experience—no newbies here.

Support for the most recent versions.

CA Maintenance covers not only the current version of your software, but any generally available version that has not been designated as End of Service or End of Life. If you choose not to upgrade to one of the most recent releases, you can still access self-service support. In addition, through the optional CA Extended Support service, you may be able to obtain support for End of Service or End of Life versions.

The latest release announcements and upgrades.

Learn about new product enhancements and how they can benefit your business. Access the latest patches and fixes and run updates as soon as they’re available. CA Maintenance streamlines upgrades so you’re always covered and on the optimal product release.

Chat with a CA Support Engineer.

Chat is a great option for quick questions that don’t require much technical troubleshooting and is available when opening a support case. The “CHAT” icon will appear after you’ve selected your product and a CA Support Engineer is available.

Learn which products are covered here:

Related Offering

Looking for personalized service? Get a designated support engineer who knows you, understands your environment and is directly accessible.