Upgrade services are built on your existing foundation for CA Client Automation. CA Services will guide you through the design and decision process of your upgrade to ensure the solution is optimized for your needs. We validate that you have all of the required components to effectively enable the product’s automation and management capabilities and leverage our experience to streamline the upgrade process.
CA Services will perform agreed-upon project management responsibilities, upgrade deployment and unit testing of the solution, functional testing, documentation of the solution as implemented, and knowledge transfer to your designated staff. We minimize complexity by developing a plan to quickly move you through a Standard, Standard Plus or Advanced upgrade path that considers multiple aspects of your current environment.
- Standard Upgrade upgrades your existing CA Client Automation r12.5 (or higher) components in place. The Standard Upgrade can be used when Client Automation is not clustered nor integrated with other CA products.
- Standard Plus Upgrade upgrades your existing CA Client Automation r12.5 (or higher) components in place. Standard Plus also supports installing CA Client Automation on a cluster and upgrading existing integrations with other CA products.
- Advanced Upgrade upgrades your existing CA Client Automation r11.2 C4 (or higher) components and integrations with other CA products currently implemented in your environment. New CA Client Automation components may also be deployed.
Note: All packaged upgrade offerings described above assume that the underlying server operating systems and Microsoft SQL Server DBMS supporting the CA Client Automation r12.8 infrastructure are at certified levels. It is the responsibility of the customer to upgrade these supporting components prior to project commencement, if needed. CA Services can help you identify the certified versions of server operating systems and DBMS.