CA Service Desk Manager (CA SDM) provides capabilities to help your organization streamline support operations by combining comprehensive enterprise-level capabilities for your support processes with an advanced user experience focused on self-sufficiency, social media collaboration, mobility and advanced analytics.
Benefits of CA Service Desk Manager include:
CA Service Desk Manager Upgrade Services from CA Technologies is designed to help organizations transition existing non-custom functionality in their current deployment to the current version of CA SDM environment in a like-for-like upgrade.
This service is delivered in discrete, easily tracked phases that improve the overall outcome of both your move to the current release of CA SDM, and the future value you can attain as new capabilities are deployed and integrated into your service desk processes.
– Architecture
– Customizations
– Web adaptations
– Environment variables
– History (HIS) file
– Options manager
– Integration
Delivered by CA Services, Upgrade Services for CA Service Desk Manager help you:
CA Service Desk Manager Upgrade Services help you to transition efficiently from your existing CA SDM implementation to the current release. Working with your team, CA Services assists in providing a clear upgrade approach that reduces migration risk, costs and burden on your staff.
In addition to performing project management tasks, the upgrade steps performed by CA Services include:
– Workflows wil be converted if no manual re-work is required
– Conversion of CA Advanced Workflow processes to
CA Process Automation workflows not included
CA Services will verify that your new CA SDM solution deployed in production is running with your data, agreed upon customizations, integrations and documented system functionality.
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