CA Business Service Insight leverages information from the operational environment, understands how this information is utilized in performance measurements and compares execution against obligations that are made with vendors, internal departments and customers. As a result, an organization is able to proactively manage contracts (e.g., service level agreements, operational level agreements and underpinning contracts) with these constituents, reduce the amount of effort to report on these relationships, and improve customer satisfaction. Read this report to learn more about the projected impact and benefits of CA Business Service Insight.