Fujitsu Addresses Changing Customer Needs, Emerging IT Trends with CA Service Management
地域: ヨーロッパ
業種: ITサービス
We have been able to accelerate ticket resolution due to efficiency savings.
Carey Blunt
, Chief Architect, Service Management Tooling , Fujitsu
Business
Fujitsu is the fourth largest ICT service provider in the world, and has a strong focus on innovation and the development of cutting-edge technology.
Challenge
With a broad range of customers with evolving ICT requirements, Fujitsu must ensure it can offer service management solutions that meet their changing needs.
Solution
Fujitsu uses CA Service Management solutions to offer flexible services that address emerging trends such as increased mobility and the need for greater security and integration.
Benefit
The ICT services provider can deliver cost-effective and efficient services that reduce downtime while meeting evolving customer requirements to safeguard Fujitsu’s competitive advantage.