CA APM Healthcheck reviews an existing CA APM Cluster to verify that it is meeting performance and stability goals. Generally, the health check reviews the operating characteristics and established KPIs and collects summary views at six hours and at 30-day historical ranges to document trends and recent abnormal or undesirable behaviors. Once individual enterprise managers are evaluated in isolation, failover events are documented and each collector is placed in contrast with each other. Agent configurations are overviewed, searching for excessive metrics and a summary of the nature of the agent configuration is completed.
The CA APM Healthcheck Report is prepared, with a presentation that includes:
- A summary of which environments were examined
- Identification for each cluster:
– Its correct or abnormal operation, including number of agents managed, number of historical metrics encountered, number of workstation users and overall trend of usage
– Details of the hardware platform hosting the various enterprise manager instances
- Reviews of any incidents and causes (defect, configuration error, sizing violation, etc.)
- A list of recommendations to tune or remediate the APM cluster performance and capacity
There are two delivery options available:
- Onsite Data Gathering: The Services Architect works onsite with the customer’s APM team to gather the required data about the current CA APM implementation. The Architect performs the data analysis and forms the recommendations offsite. The report can be delivered onsite to give the stakeholders the opportunity to discuss its contents and next steps with the Architect, or it can be sent by e-mail with the option of a Web conference session to discuss the contents of the report.
- Offsite Data Gathering: This activity can be delivered entirely remotely. If hands-on access to the CA APM environment is not permitted, a CA Services Architect guides the customer administrator through performing the activities and actions needed to gather the data, along with the provision of a data collection template. The Architect then analyzes the data and forms the recommendations.