CA Service Management provides enhancements to help your organization streamline ITSM operations by combining comprehensive enterprise-level capabilities for your IT service management processes with an advanced user experience that supports self-sufficiency, collaboration, mobility and advanced analytics.
CA Service Management Upgrade Services begin with an assessment of your current implementation, its architecture and design and its specific impacts to your people and processes. CA Services will evaluate these findings and make recommendations for improvement, prepare the solution architecture, perform the configuration of the production environment, migrate your ITSM data and confirm your solution is running as expected in production.
Transitioning to a new version of a solution often takes a lower priority for business and IT stakeholders than daily operations and other initiatives. Organizations may be challenged to devote the necessary resources, gather the relevant data and prepare an upgrade plan that addresses the risks and benefits of the upgrade. This can delay important product enhancements and fixes, and impact the overall solution adoption if the transition is difficult.
Gathering relevant data to prepare for an upgrade can be time consuming and inconsistently executed by resources focused on other initiatives resulting in data gaps and potential errors.
Narrow preparation scope can be limited to the mechanics of an upgrade and miss valuable opportunities to assess processes, evaluate usage and utilize new solution enhancements.
Operational risk and interruption unnecessarily increases upgrade costs that can put projects and programs in jeopardy.
CA Service Management upgrade services are designed to help you transition existing non-custom functionality in your current CA Service Management deployment to the upgraded environment.
The capabilities of CA Service Management include:
CA Service Management Upgrade Services help you to transition efficiently to the current release. Working with your team, CA Services assists in providing a clear upgrade approach that reduces migration risk, costs and burden on your staff.
In addition to performing project management tasks, the upgrade steps performed include: