CA Communities

Start here. Join our communities with over 3,000 members for CA Service Management and CA Cloud Service Management.

• Exchange ideas and best practices with CA Technologies employees and other customers
• Access valuable product, process and support information
• Provide feedback and suggestions on all aspects of your customer experience

Product Teams

Get briefed. Share ideas. Our ITSM product teams collaborate with customers to gather, discuss and prioritize product feedback.

• Roadmap webcasts
• End-of-sprint webcasts
• Community roundtables
   

Social Media Customer Webcasts and RSS Feeds

• Roadmaps
• Success Stories
• CA Service Management and Cloud Service Management Global User Communities

LinkedIn Groups

• 3,000 group members in Service Desk Users and CA Service Desk Professionals

BrightTalk Channel

• Service Management Insights – CA Technologies: Nearly 6,000 subscribers

Product Advisory Council

• Tech Support 
• End-of-Sprint Product Demos
  
  

Education

87 percent of IT organizations agreed with the following statement: “CA Education increased the business value of the CA Solution purchased/in place.” Source: TechValidate survey of 498 users of CA Technologies Education, May 2015. Take advantage of award-winning CA Education to help your organization.

• Lower the risk of project failure
• Improve user adoption and productivity
• Reduce reliance on external support
• Accelerate return on your CA investment

Services

Plan. Implement. Run. CA Services supports customers with an adaptable and collaborative Solution Delivery Methodology that focuses on solution adoption throughout the project engagement.

• Drive value and adoption with help from ITSM experts and best practice guidance
• Go live quickly and extend your solution with optional configurations over time
• Transition from other ITSM technologies or home-grown solutions
• Engage with consultants to develop plans for on-premises, on-demand, SaaS and hosted platforms

Support

One team. Your success. Every day. Whether accessing self-service support documentation or engineer-assisted support, each channel is backed by a world class support organization of over 1,200 experts—with decades of experience—dedicated to making you successful.

Join CA Communities

Access information on best practices, product news, upcoming events and how-to tips and tricks while networking with peers via discussions

• Chat online in our monthly “Office Hours” with CA technical experts
• Get weekly technical tips via “Tuesday Tip” blogs offered by support engineers
• Submit and vote on solution enhancement suggestions through ideas. Crowd-sourcing and voting help prioritize customer-requested ideas
• Join community-run quarterly webcasts and technical sessions hosted by CA experts

Learn and Adopt with CA Education

• Help streamline training and support, improve product usage and simplify upgrades by using the CA Productivity Accelerator (CA PA) and free web-based training
• Receive first line of support within the CA Service Management solution with the CA Productivity Accelerator context sensitive, role-based application coach
• Explore our Learning Paths to select the optimal combination of self-paced, virtual and classroom training based on your organization’s training needs and learning culture
• Align learning and adoption to your change management strategy to prepare, manage and reinforce adoption

Protect and Solve with Support

• Support Services go beyond issue resolution. The team is ready to extend the usage of your investment, improve service levels and streamline the upgrade process
• Enhanced Support Services go beyond standard maintenance needs, providing you with a dedicated support engineer
• Customer Success Advocates are available to serve as your primary point of contact to connect your business with our product teams, services, support, education and more

Collaborate with Product Teams

• Engage with other customers, CA Services product teams and executive management to drive ITSM success
• Learn which enhancements have been implemented by attending end-of-sprint webcasts with quarterly product managers
• Participate in roadmap webcasts
• Join community roundtables for real-time chats with product managers, developers and support resources
• Influence important strategic topics through the Product Advisory Council
• Subscribe to and share useful content published as flip boards for easy consumption, social media style

Deliver with CA Services

• Benefit from an adaptable, collaborative approach tailored to your needs with help from CA Services architects, consultants and project managers
• Deploy your solution faster, with greater adoption and business value
• Implement, upgrade and optimize your solution with help from ITSM thought leaders
• Improve your ITSM automation, integrations, workflows and processes
• Develop an maturity plan aligned to business objectives and solution capabilities for comprehensive IT services management