Frequently Asked Questions

Have a question about CA Agile Academy? Get answers to our most common inquiries.

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Can I take CA Agile Academy classes without being a CA customer?

Yes; you don’t have to currently use CA products at your organization to enroll in a class.

Can I take CA Agile Academy classes without being a CA customer?

Yes; you don’t have to currently use CA products at your organization to enroll in a class.

Are CA Agile Academy classes primarily for product training?

Most of the classes offered by CA Agile Academy do not focus on tools, but rather enable you to expand your agile skill set and become certified in agile to enable your organization’s agile transformation, whatever products or solutions you may use in your company. If you are interested in CA Agile Central product training, we have the CA Agile Central: End 2 End class as well as an extensive online help area for users.

Are CA Agile Academy classes primarily for product training?

Most of the classes offered by CA Agile Academy do not focus on tools, but rather enable you to expand your agile skill set and become certified in agile to enable your organization’s agile transformation, whatever products or solutions you may use in your company. If you are interested in CA Agile Central product training, we have the CA Agile Central: End 2 End class as well as an extensive online help area for users.

What is the cancellation and rescheduling policy?

A full refund will be made for cancellation or rescheduling requests received 5 or more business days prior to the scheduled start date of the course. Cancellation or rescheduling requests received 1 to 4 business days prior to the course start date will incur a fee equal to 50% of the full cost of course registration. Cancellations or no-shows on the day of the event are subject to a fee equal to 100% of the full cost of course registration. Attendee substitutions are allowed at any time without penalty.

All requests made by registrants to cancel or reschedule their individual registrations must be received by email or other written communication.

CA Agile Academy reserves the right to make changes in course schedules, dates, locations and accommodations and will make every effort to notify students at least 5 or more business days prior to the course start date. CA Agile Academy and CA Technologies are not held responsible for personal travel, accommodations or other incidental expenses in case of cancellation or rescheduling of an event by CA Agile Academy.

What is the cancellation and rescheduling policy?

A full refund will be made for cancellation or rescheduling requests received 5 or more business days prior to the scheduled start date of the course. Cancellation or rescheduling requests received 1 to 4 business days prior to the course start date will incur a fee equal to 50% of the full cost of course registration. Cancellations or no-shows on the day of the event are subject to a fee equal to 100% of the full cost of course registration. Attendee substitutions are allowed at any time without penalty.

All requests made by registrants to cancel or reschedule their individual registrations must be received by email or other written communication.

CA Agile Academy reserves the right to make changes in course schedules, dates, locations and accommodations and will make every effort to notify students at least 5 or more business days prior to the course start date. CA Agile Academy and CA Technologies are not held responsible for personal travel, accommodations or other incidental expenses in case of cancellation or rescheduling of an event by CA Agile Academy.

Do I become certified after attending a course?

CA Agile Academy issues certificates of completion after each class. In addition, some courses are eligible for certification by organizations such as Scrum Alliance® and Scaled Agile®. Please visit each organization’s website for additional information on certification requirements, renewals and associated benefits. Initial certification and exam fees are included as part of your course registration.

Scrum Alliance: for Certified ScrumMaster® (CSM®), Certified Scrum Product Owner® (CSPO®), Advanced Certified ScrumMaster (A-CSM℠) and Advanced Certified Scrum Product Owner (A-CSPO℠).

Scaled Agile: for Leading SAFe® (SAFe Agilist) and SAFe Program Consultant (SPC).

Do I become certified after attending a course?

CA Agile Academy issues certificates of completion after each class. In addition, some courses are eligible for certification by organizations such as Scrum Alliance® and Scaled Agile®. Please visit each organization’s website for additional information on certification requirements, renewals and associated benefits. Initial certification and exam fees are included as part of your course registration.

Scrum Alliance: for Certified ScrumMaster® (CSM®), Certified Scrum Product Owner® (CSPO®), Advanced Certified ScrumMaster (A-CSM℠) and Advanced Certified Scrum Product Owner (A-CSPO℠).

Scaled Agile: for Leading SAFe® (SAFe Agilist) and SAFe Program Consultant (SPC).

How do I request a class?

Write to AgileAcademy@ca.com for inquiries regarding a private class, suggestions for new courses or requests for additional class dates/locations.

How do I request a class?

Write to AgileAcademy@ca.com for inquiries regarding a private class, suggestions for new courses or requests for additional class dates/locations.

What form of payment can I use?

We accept Visa, MasterCard, American Express and Diners Club for online registrations. Credit card payment is preferred. Invoicing is an option for group payments of $7,000 or more. Please write to AgileAcademy@ca.com if you require an invoice.

What form of payment can I use?

We accept Visa, MasterCard, American Express and Diners Club for online registrations. Credit card payment is preferred. Invoicing is an option for group payments of $7,000 or more. Please write to AgileAcademy@ca.com if you require an invoice.

Are meals and snacks provided during training?

Yes. CA Agile Academy provides breakfast, lunch and snacks throughout the day.

Are meals and snacks provided during training?

Yes. CA Agile Academy provides breakfast, lunch and snacks throughout the day.

What is OnDemand training and what courses are offered?

CA Agile Academy OnDemand is a part of CA Agile Academy that focuses on providing agile-related courses that are available anywhere, anytime, using computers, phones or mobile devices.

Available courses include CA Agile Central: Introduction, CA Agile Central: Agile Planning and Tracking for Delivery Teams and CA Agile Central: Basics for Administrators.

What is OnDemand training and what courses are offered?

CA Agile Academy OnDemand is a part of CA Agile Academy that focuses on providing agile-related courses that are available anywhere, anytime, using computers, phones or mobile devices.

Available courses include CA Agile Central: Introduction, CA Agile Central: Agile Planning and Tracking for Delivery Teams and CA Agile Central: Basics for Administrators.

How do I apply for PMI PDU credits?

You may apply for PDUs through Project Management Institute® (PMI). Visit https://ccrs.pmi.org/search/activities to find eligible activities. CA Technologies is a Registered Education Provider (#2141). Courses offered through CA Agile Academy fall under the same PMI Provider ID.

Select “Providers” from the dropdown menu under “Activities” and enter “CA” in the search field. Select “CA Technologies” then “View Provider Activities” on the next page. Contact AgileAcademy@ca.com if you need help finding the appropriate course or activity.

How do I apply for PMI PDU credits?

You may apply for PDUs through Project Management Institute® (PMI). Visit https://ccrs.pmi.org/search/activities to find eligible activities. CA Technologies is a Registered Education Provider (#2141). Courses offered through CA Agile Academy fall under the same PMI Provider ID.

Select “Providers” from the dropdown menu under “Activities” and enter “CA” in the search field. Select “CA Technologies” then “View Provider Activities” on the next page. Contact AgileAcademy@ca.com if you need help finding the appropriate course or activity.

How do I apply for Colorado’s Work Assistance Program funds?

Please send the following information to AgileAcademy@ca.com:

  • Your full name and contact information
  • The course name and scheduled date
  • Your Work Assistance Program Manager’s name and contact information
  • Confirmation that funds have been approved by your manager

A representative from CA Agile Academy will contact you afterwards with additional instructions.

How do I apply for Colorado’s Work Assistance Program funds?

Please send the following information to AgileAcademy@ca.com:

  • Your full name and contact information
  • The course name and scheduled date
  • Your Work Assistance Program Manager’s name and contact information
  • Confirmation that funds have been approved by your manager

A representative from CA Agile Academy will contact you afterwards with additional instructions.

About CA Agile Academy

Whether you’re just beginning the agile journey or leading the way to the next level of business agility, CA Agile Academy has training and certification options for you around the world.

We regularly offer courses featuring instruction by CA Technologies agile experts and our strategic partners. People choose us for our collaborative, experiential training approach that centers on using agile to teach agile. All courses offered through CA Agile Academy are also offered privately—email us at AgileAcademy@ca.com to find out more about scheduling a private training (10 or more attendees required).

About CA Agile Academy

Whether you’re just beginning the agile journey or leading the way to the next level of business agility, CA Agile Academy has training and certification options for you around the world.

We regularly offer courses featuring instruction by CA Technologies agile experts and our strategic partners. People choose us for our collaborative, experiential training approach that centers on using agile to teach agile. All courses offered through CA Agile Academy are also offered privately—email us at AgileAcademy@ca.com to find out more about scheduling a private training (10 or more attendees required).

Connect with CA Agile Academy for all the answers you need.