Algar Tech Improves IT Service Management with CA Technologies Solutions
Algar Tech provides comprehensive IT and business process outsourcing solutions. The company is part of Grupo Algar, which was established more than 85 years ago in Brazil. The company has offices throughout Latin America, in Argentina, Colombia and Chile.
Algar Tech needed a single integrated and automated platform to monitor its entire IT infrastructure for customers and members.
To enable unified and comprehensive management and administration, Algar Tech implemented CA Unified Infrastructure Management and CA Service Desk Manager.
Algar Tech has improved business management, operational performance, productivity and cost management, while facilitating smarter decision-making both internally and with clients.
By providing executive reports and dashboards with visualizations of operations relating to internal and customers’ systems, the CA Technologies solutions help us manage our business and track operational performance, productivity and cost management.
Oswaldo Brancaglione, Head of Management Services, Algar Tech