Alphaserve Technologies Meets Client Demand for Cost-effective High Quality Services with Centralized IT Management
Alphaserve Technologies provides advisory, integration and managed services from offices in the US, Portugal and India. It aims to become a market leader in providing enterprise IT solutions in the midmarket space.
To achieve its plans for growth, the company needs to meet client demands for efficient, high quality services and rapid fault resolution. Hampered by rudimentary IT monitoring tools, it needed to centralize and simplify IT management.
Alphaserve Technologies has created an integrated platform for IT monitoring and management based on CA Technologies solutions. The solutions monitor approximately 20,000 devices and provide comprehensive reporting.*
With its centralized IT management platform, Alphaserve Technologies can deliver to higher SLAs, meet clients’ demands and increase employee efficiency, which will help it achieve its goals for growth.
*CA Unified Infrastructure Management enables Alphaserve Technologies to monitor not only physical infrastructures but also the AWS platform. To do this at the cloud infrastructure and platform level, CA Unified Infrastructure Management supports key AWS Services: AWS CloudWatch, EC2, EBS, ELB, Auto Scaling, S3, ElastiCache, SQS, SNS, ECS, Route 53, DynamoDB, RDS and Lambda. On top of these core services, CA Unified Infrastructure Management supports various workloads running on-premises and on the AWS cloud. It supports more than 100 technologies spanning applications, databases, servers and storage, some of which could be running on non-AWS infrastructure. Alphaserve Technologies can manage these assets through a single pane of glass and can also plan for cloud bursting to AWS if the on-premises assets run out of capacity.
Network fault management for silencing network alarm noise, pinpointing issues and fixing problems faster with superior root-cause analysis.