Banco de Credito del Peru Safeguards User Experience with Faster Troubleshooting with CA Technologies
Geography: Latin America
Industry: Banking
One of the most difficult aspects of monitoring and diagnosing IT problems is application performance, but with CA Application Performance Management, it can be done. [It] helps to reduce the impact of incidents on the business, allowing for services to be restored faster with less time spent resolving issues.
Carlos Herrera Cornejo
, Manager of Infrastructure and IT Operations , Banco de Crédito del Peru
Business
Banco de Credito del Peru offers banking services to six million customers via 400 branches, 2,400 ATMs and 5,000 agents in Peru, Bolivia, Chile, the US and Panama.
Challenge
To achieve its goal of becoming the leading bank for efficiency and risk management, Banco de Credito del Peru needed to proactively identify IT issues and maximize application performance.
Solution
Banco de Credito del Peru adopted CA Application Performance Management to monitor the efficiency of its applications and the end user experience; which means it can resolve issues before they impact user or customer satisfaction.
Benefit
The bank has reduced the time needed to identify and resolve issues while gaining a holistic view of its applications. This minimizes the risk of potential incidents on the business.