BT Safeguards Customer Experience and Saves £4.5 Million a Year with CA Single Sign-On

Business

BT provides networked IT, telecommunications, TV, mobile and broadband services to customers around the globe. In the UK alone, the company serves more than 18 million business and consumer customers.

Challenge

To enable future growth and ensure its services remain competitive, BT needs to provide customers with the products they desire on the platform they prefer – including browsers and mobile devices.

Solution

BT developed a reusable cross-platform authentication capability for staff, customers and suppliers using CA Single Sign-On. Federated identities ensure secure access to products using third-party services hosted in the cloud.

Benefit

BT is able to deliver a consistent and secure customer experience across all platforms. The solution reduces time to market for new applications, increasing competitive advantage.