BT Safeguards Customer Experience and Saves £4.5 Million a Year with CA Single Sign-On
Geography: Europe
Industry: Telecommunication
BT provides networked IT, telecommunications, TV, mobile and broadband services to customers around the globe. In the UK alone, the company serves more than 18 million business and consumer customers.
Challenge
To enable future growth and ensure its services remain competitive, BT needs to provide customers with the products they desire on the platform they prefer – including browsers and mobile devices.
Solution
BT developed a reusable cross-platform authentication capability for staff, customers and suppliers using CA Single Sign-On. Federated identities ensure secure access to products using third-party services hosted in the cloud.
Benefit
BT is able to deliver a consistent and secure customer experience across all platforms. The solution reduces time to market for new applications, increasing competitive advantage.
With CA Single Sign-On we can be confident that the security we defined for the browser is still enforced as we move into the app economy.
Alec Cartwright
, Identity Services Architect , BT