DX Application Performance Management (formerly CA Application Performance Management) Helps Orange to Increase Sales and Improve Customer and User Experience
Orange has been offering communication services for more than 20 years. Today it provides mobile and landline telecommunications and broadband services to 244 million retail and business customers around the globe.
With eight million Facebook fans and 100,000 followers on Twitter, an excellent customer experience is a strategic priority for Orange. But the performance of some applications on Orange.com was not up to par.
DX Application Performance Management plays a critical role in ensuring the overall quality of Orange’s applications. It helps Orange assess the risk associated with an application prior to its release into a given environment.
Orange can deliver the excellent online experience expected by today’s increasingly connected customers with better reliability, availability and faster response times.
Globally, [DX] Application Performance Management reduced the time it takes to isolate the root cause of a poor response time or error by 40 percent.