Geography: North America
CA Business Service Insight provides reliable data for us to manage and improve service quality, and build strong, long-term relationships with customers.
, VP, SaaS Operations , CA Technologies
CA Technologies helps organizations transform IT and business operations with innovative software solutions.
Reliable and effective service level management is a core requirement for every IT service provider. Any downtime or degradation in quality of service can significantly impact a customer’s operations, which could have financial or reputational repercussions for CA Technologies.
CA Technologies worked with long-standing partner, fusionPOINT, to deploy CA Business Service Insight and ensure best-practice service level management and reporting across its SaaS business.
With CA Business Service Insight, service level management and reporting is automated and accurate. As well as increasing efficiency and reducing costs for CA Technologies, the solution is enhancing customer relationships and confidence through its data transparency and reporting quality.