Geography: North America
CA BlazeMeter revealed things that you wouldn’t expect to consume critical system resources.
, Principal Engineer , CallFire
CallFire provides user-friendly, intuitive voice and text connectivity products to over 100,000 businesses. The company is dedicated to providing high-availability systems, intuitive user interfaces, dedicated developer support, and unparalleled customer care.
Being able to effectively prepare for and manage volume and capacity is especially important to CallFire during the 2016 US elections as its voice and SMS services are used – by several high-profile political candidates, Super PACs, activist groups and non-profit organizations – to reach out to large lists of potential voters and donors. Campaigns utilize CallFire’s technology in their call centers, and it is critical that it is able to perform well.
To equip its platform to manage a higher volume of traffic, CallFire utilizes CA BlazeMeter’s continuous performance testing solution. This includes simulating and testing for thousands of concurrent users generating tens of thousands of concurrent calls. At the same time, CallFire uses CA BlazeMeter for its Cloud Call Center solution, simulating thousands of concurrent agents making thousands of concurrent calls.
CallFire’s Cloud Call Center system went from effectively handling 300 simultaneous agents to handling more than 2,000 agents. With all products combined, CallFire is now successfully handing approximately 30,000 simultaneous calls. With CA BlazeMeter, CallFire was able to locate performance bottlenecks in advance.