Geography: North America
Industry: IT Services
Integrating CA Agile Central with Zendesk means that support and development teams work more effectively, not only within their own function but also with each other.
, Director of Product Management and Implementations , FAME
For more than 38 years, FAME has been providing financial aid services and student information systems to the higher education market. Its solutions are used every day by more than 1,200 clients across the US.
FAME was using a manual process for escalating bugs or defects raised by its customers. As well as being inefficient and cumbersome, it also consumed valuable development and support resources to keep systems updated.
By integrating CA Agile Central with Zendesk using OpsHub Integration Manager, FAME can now manage issues seamlessly across the two systems. Cross-collaboration between teams and staff satisfaction have also improved.
FAME has been able to increase efficiency and has also improved customer service through clear and proactive communication. This will help the company to further improve its solutions and support future growth.