We are now able to ensure the effective governance of a very large and complex range of IT services with just a few people.
, Central Director of IT Systems , Ferrovie dello Stato Italiane
Ferrovie dello Stato Italiane is the largest rail operator in Italy and the owner of the Italian rail network. The group competes on the free market leveraging its technological excellence.
To improve its competitiveness, Ferrovie dello Stato Italiane has outsourced its IT services to external suppliers. To guarantee the required service levels, the group needed an effective management tool.
Ferrovie dello Stato Italiane uses CA Business Service Insight to monitor the KPIs of many critical applications hosted by its suppliers. The group plans to extend the tool to approximately 300 applications.
Ferrovie dello Stato Italiane can monitor supplier performance against contractual obligations with just a small number of IT personnel. This helps maximise resources, performance and the benefits of its outsourced model.