Geography: North America
Industry: IT Services
CA Unified Infrastructure Management provides an instant visualization of the cause and effect of incidents. It also gives us automatic root cause analysis that allows us to respond rapidly to real issues instead of simply reacting to alerts and alarms. It allows us to be proactive.
, Director of Managed Services , GDT
GDT provides managed and professional services to 600-plus clients around the world. Its managed network services help clients reduce operational costs, improve the user experience, and focus on their core business.
GDT wanted to modernize its network monitoring tools to mitigate downtime and reduce mean time to repair. Multiple monitoring tools were proving costly and complex to maintain, and inhibited engineer productivity.
CA Unified Infrastructure Management provides GDT with a comprehensive view of its clients’ networks. The root cause of issues can be rapidly identified and resolved before they cause disruption.
GDT has dramatically improved service quality, while reducing the costs of service delivery. For example, mean time to repair has improved over 20 percent for many of its managed services clients.