IntelliNet: Taking Customer Experience to the Next Level with AIOps-enabled Solutions from CA
IntelliNet is a managed service and cloud solutions provider based in Cleveland, Ohio. Founded 20 years ago, the company has retained its start-up mindset and continuously invests in developing its solutions and portfolio.
As technology becomes smarter and more flexible, it has the potential to deliver greater value to businesses. But it also requires seamless integrations and the ability to turn significant volumes of data into meaningful intelligence.
IntelliNet implemented CA Digital Operational Intelligence, an AIOps solution, to leverage the power of artificial intelligence (AI), machine learning and advanced analytics to speed up problem-solving and accelerate customer deployments.
New customer deployments used to be a time-intensive process requiring experienced resources to define thresholds and events, often without the necessary insights. The CA Technologies solution has transformed this process and also allows a more junior workforce to supervise customer operations. Greater efficiency is helping the company to be more competitive and to improve service quality.
CA Digital Operational Intelligence is the glue that holds together our CA Technologies suite. It brings together data from various tools. It not only gives us a single view of what’s happening, but also performs intelligent analysis for rapid root cause and capacity optimization.
Jordan MacPherson, Technical Account Manager, IntelliNet