With CA CSM we are able to achieve faster time-to-respond and better customer satisfaction.
, Manager, Network , Litecom AG
Litecom is an IT services provider delivering networking and telecommunication solutions to businesses.
To maintain its competitive edge and deliver responsive support to its customers, Litecom needed to modernize and automate its service desk to offer a faster response to incidents and queries.
Litecom uses CA Cloud Service Management to manage incidents, changes and requests from users at numerous customer organizations. The solution helps to prevent SLA breaches and automates core workflows.
Faster response times and streamlined processes mean less downtime for Litecom’s customers. This has not only increased customer satisfaction but also the company’s competitive advantage.