Industry: IT Services
The power of CA Unified Infrastructure Management lies in its flexibility – we can configure it to monitor or automate anything to reduce costs, save time and improve service, benefitting our customers and helping us grow our business.
, UIM Administrator , MDS
A leading provider of cloud solutions for convergent billing and customer management, MDS enables network providers to monetize and bill products and services quickly and accurately. MDS provides managed services to some of the biggest names in digital services, from national telecoms to international mobile network operators.
The explosion of mobile technologies is driving ever-higher customer expectations and demand for digital and data services. Ensuring accurate and timely billing for these services is complex, and is increasingly outsourced to companies like MDS.
To help it deliver the highest levels of availability for its business-critical platform, MDS deployed CA Unified Infrastructure Management in 2011.
By providing meaningful alerts, reporting, and trend analysis, the solution has helped MDS to achieve a 73 percent reduction in alerts and a year-on-year improvement on SLA attainment. Automated checks and processes have also freed up staff to focus on serving more customers.