Industry: IT Services
The openness of the SDK makes the process of building new probes in different programming languages very simple. CA Unified Infrastructure Management is open for both development and for communicating with other platforms.
, Technical Manager , Merit
Founded in 2004, Merit offers consultancy and professional services around the Infor M3 Enterprise Resource Planning (ERP) system. The company also manages and operates customers’ ERP application environments.
To deliver highly customized services that meet the needs of each of its individual customers, Merit needed to deploy an extensible monitoring solution that would also enable future innovation.
CA Unified Infrastructure Management allows Merit to monitor customers’ ERP environments along with its own internal infrastructure based on different parameters. The solution issues alerts when performance or operational thresholds are breached.
Merit can minimise downtime for customers’ ERP systems, while delivering innovative services that differentiate itself in the marketplace. Both new customers and services can be assimilated more rapidly.