Oakwood Improves its IT Managed Services Offering with CA Unified Infrastructure Management and CA Cloud Service Management
Oakwood Systems Group (Oakwood) is a leading IT consulting systems integrator based in the US Midwest. It has a strong alliance with Microsoft and operates in a number of IT areas.
To reduce the costs and workload associated with providing IT managed services to its clients, Oakwood needed to improve the efficiency of IT application monitoring.
The company has deployed an IT service management platform based on CA Unified Infrastructure Management and CA Cloud Service Management. The solution provides complete service visibility for Oakwood and its clients.
Higher employee productivity and improved customer satisfaction have enabled Oakwood to reduce costs, increase agility and protect its competitive advantage as a provider of IT managed services.
The CA Technologies platform has enabled us to reduce our costs, simplify ongoing monitoring and better manage SLA performance.
Robert Helvey, Vice President, Oakwood Systems Group