Industry: IT Services
It helps us quickly identify, troubleshoot and resolve client infrastructure issues, and even prevent issues from happening in the first place. CA UIM also provides the comprehensive monitoring and reporting tools we need to trace where, when and how a problem has occurred—vital for service level management.
, COO , Olive Data Centre
Olive Data Centre (ODC) is one of India’s leading managed service providers and data centre operators, offering scalable solutions that range from co-location hosting services to managed monitoring and security services.
ODC needed a monitoring solution for both virtual and cloud-based environments that could track and manage SLAs for an increasing number of clients while meeting stringent requirements for data security.
CA Unified Infrastructure Management (CA UIM) and Cloud Service Management were deployed as a unified solution across client infrastructures to increase uptime, simplify compliance activities, and consistently meet SLAs.
ODC has been able to improve service to customers and optimize its IT resources. The company can take on additional clients and projects without jeopardising service quality, thereby driving growth.