Swisscom Delivers Superior IT Services with Automic Automation
Swisscom is a formerly government-owned telecommunications company that provides IT services to nearly 100 customers consisting of both internal Swisscom AG clients and external customers in the government, banking, and manufacturing sectors.
Wish to expand its IT infrastructure to grow in external markets
Needed to guarantee financial stability to banking industry customers
Manual scripting was a constraint to growth
Reliable core scheduler with certified integration with Avaloq
Better visibility for end-to-end production environment
Ability to generate templates and standards that are reusable for every customer
Cut implementation time by 75%
Provided end-to-end system visibility
Reduced costs with reusable templates & standards
The automation templates and standards give us the ability to work fast. We’ve been able to reduce the time it takes to bring customers on board from 6-8 months to 2-3 months. This allows us to be responsive to customers’ needs while still offering them the same high quality service. Other automation tools are not as fast and the quality is not as good.
Mustafa Yurtbil, Head of Job Scheduling and Process Automation Service, Swisscom