The automation templates and standards give us the ability to work fast. We’ve been able to reduce the time it takes to bring customers on board from 6-8 months to 2-3 months. This allows us to be responsive to customers’ needs while still offering them the same high quality service. Other automation tools are not as fast and the quality is not as good.
, Head of Job Scheduling and Process Automation Service , Swisscom
Swisscom is a formerly government-owned telecommunications company that provides IT services to nearly 100 customers consisting of both internal Swisscom AG clients and external customers in the government, banking, and manufacturing sectors.