TeamQuest Boosts Customer Satisfaction with Faster Product Releases Using CA Agile Central
TeamQuest is an IT optimization company, working with medium to large IT organizations to help control costs, avoid risks and add value.
To meet its release deadlines for new products, the engineering team needed to align its team and practice more efficient processes. It also needed a dedicated solution to track progress and provide real-time reporting.
TeamQuest implemented CA Agile Central and used CA Technologies agile coaching services to help it adopt Scaled Agile Framework (SAFe®) methodologies.
TeamQuest can now release new products every quarter instead of twice a year. The agile adoption has been so successful for the engineering team that the company is looking into how it can benefit its customer support team.
With more and more releases every year, we’re achieving our ambitions of being a modern software development factory and bringing great products to our customers.
Tracy Anderson, Director of Engineering, TeamQuest