Geography: Australia\New Zealand
The City of Melville is a local government organization in the southern suburbs of Perth, Western Australia’s capital city. It is one of the largest local government authorities in the metropolitan region, serving over 100,000 residents across 18 suburbs.
The City of Melville’s public website is a critical tool for keeping the public informed about governmental services. This has impacted the ability of the organization to deliver timely information to their community. Recently, the website has been suffering from poor performance during peak usage periods.
The City of Melville engaged Australian CA BlazeMeter partner, Permeance Technologies, to provide specialist ICT development and performance testing services.
The City of Melville’s public website is now significantly faster than before. As a result, users’ satisfaction is higher and they are no longer complaining about performance or outages. Service provision has also improved.