Business

TIM has been present in Brazil since 1998 and is currently the 13^th largest company in the country, and has approximately 29.9 billion in market capitalization. It is one of the largest mobile operators in the country. With more than 73.9 million customers and 27.02% market share, it holds the number two position in the market and is the leader of the prepaid segment.

Challenge

The IT department’s key challenge is to promote technological advancement through the adoption of collaborative, innovative, effective solutions that enable business growth at TIM.

Solution

TIM Brasil adopted CA Service Virtualization and began to virtualize its services, perform tests and identify bugs before entering into production, enabling the execution of multiple parallel scenarios, meeting “time to market” projects in a timely fashion, reducing infrastructure costs and significantly improving quality.

Benefit

TIM Brasil managed to eliminate limitations on having physical space ready in time to start the integration test, as well as optimizing the CRM training environment with synchronous and asynchronous services, in addition to anticipating development issues in critical environments.