U.S. Cellular Safeguards Revenue Generation and Customer Services with Proactive Infrastructure and Application Monitoring
The fifth largest wireless carrier in the United States, U.S. Cellular serves more than five million customers. It differentiates itself through its comprehensive offerings, excellent customer service and high-quality network.
A critical billing, provisioning and inventory management system was experiencing daily outages after moving to a new platform. With new sales opportunities looming, U.S. Cellular needed to resolve the issues quickly.
CA Unified Infrastructure Management and CA Application Performance Management provide the operational insights needed to prevent and resolve problems before they impact customers or business users.
U.S. Cellular can deliver the excellent levels of service expected by today’s telecommunications customers. This not only helps to safeguard its reputation but also revenue generation.
We’re on track to reach our goal of reducing outages across our systems by 20 percent with CA Unified Infrastructure Management and Application Performance Management.
Kevin Martin, Senior Manager of Enterprise Infrastructure, U.S. Cellular