Given the magnitude of investment in IT and its critical role in an organization’s success, demand for IT transparency and accountability has escalated accordingly. CA Service Catalog enables you to run IT as a business and efficiently deliver IT services. It simplifies your administration of IT services by automating service requests and subscriptions by users and customers.
This course covers the driving need for change and upgrade as well as the value of upgrading including mobility, user satisfaction, improved self-service, productivity, accessibility and increased compliance. This course will also cover migration considerations and service offerings. Finally, you will learn where you can receive additional information such as product documentation and release notes.