CA Service Management is a CA solution that includes service accounting capabilities and is core to the IT Business Management (ITBM) vision of unified and simplified IT management. Using CA Service Management you can manage IT from a service perspective and leverage the financial management of services to reduce your IT costs.
In this course, you will learn effective methods of discovering business requirements and the benefits and challenges of using frameworks and methodologies. You will also be able to identify business and technical topics used in a Service Accounting implementation and determine where to find business and technical artifacts used as data sources. Finally, you will be able to identify the requirements that will be enabled in Service Accounting and gain familiarity with the common documents used to define a Service Accounting solution.