CA Service Management is a CA solution that includes service accounting capabilities and is core to the IT Business Management (ITBM) vision of unified and simplified IT management. Using CA Service Management you can manage IT from a service perspective and leverage the financial management of services to reduce your IT costs.
In this course, you will learn the importance of reporting requirements, the wide variety of reporting options available and how to use the Report Builder to create and manage reports. You will also learn about the Dashboard, what it enables you to do and how to publish a report to a dashboard. Finally, you will learn about CA Service Catalog’s large assortment of ready-to-use reports.