CA Service Catalog: Identify Troubleshooting Methods for Service Accounting 200 (33CAT20320) - CA Technologies
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CA Service Management is a CA solution that includes service accounting capabilities and is core to the IT Business Management (ITBM) vision of unified and simplified IT management. Using CA Service Management you can manage IT from a service perspective and leverage the financial management of services to reduce your IT costs.

After this course, you will be able to identify several sources of troubleshooting information which will help you solve issues and learn how Windows authentication and mail server configurations are key items for troubleshooting problems. You will also gain insights into activities, configuration settings and records from log files and database tables.

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