CA Service Management 14.1: Solution Overview 100 (33SMO10020) - CA Technologies
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The CA Service Management solution brings together an exceptional combination of interrelated process, function and expertise that is targeted at enabling you with the full breadth of Service Management processes. This solution includes a number of components including CA Service Desk Manager (CA SDM), CA IT Asset Manager (CA ITAM) and CA Service Catalog.

This course is designed to give you a high level understanding of how the CA Service Management solution can help optimize the managing of your services, support, assets, contracts, software licenses and more.

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