CA Service Management 14.1: Unified Self Service Overview 100 (33SMO10030) - CA Technologies
{{search ? 'Close':'Search'}}

In this course for CA Service Management release 14.1, you will learn about the new Unified Self Service (USS) feature. USS is a community-based communication tool which lets you connect and share knowledge with the people in your organization. Using this communication tool, you can post questions, get answers and share information, solutions and ideas. This easy-to-use interface makes searching for solutions simple by consolidating search results in a list organized by the source, such as Message Board, CA Service Desk Manager, CA Service Catalog or Google.

In this overview, you will learn the value that USS adds to CA Service Management r14.1. See how to navigate the new mobile application and how it acts as a unified interface for Unified Self Service, CA Service Desk Manager and CA Service Catalog. Learn how Unified Self Service integrates with CA Service Desk Manager and CA Service Catalog by reviewing various integration scenarios with USS. Finally, you will learn about implementation recommendations to get you started with the new Unified Self Service.

View Course Offering

Want to know what we are doing with your information? Read our privacy notice.
Call us at 1-800-225-5224
Call us at 1-800-225-5224
Get in touch with CA
Email Us

Chat with CA

Just give us some brief information and we'll connect you to the right CA Expert.

Our hours of availability are 8AM - 5PM CST.

All Fields Required


We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{}} will be helping you today.

    View Profile

  • Transfered to {{}}

    {{}} joined the conversation

    {{}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1]}} has ended.
    Thank you for your interest in CA.

    How Did We Do?
    Let us know how we did so that we can maintain a quality experience.

    Take Our Survey >

agent is typing