“While most IT organizations have made significant investments in automation supporting infrastructure management functions, less than half are currently using APM-specific products. At the same time and related to this lack of investment, support costs continue to rise, primarily because of the complexity of the applications and services supported by the average IT organization. Modern applications are simply too complex to manage with infrastructure-focused tooling and manually-driven root cause analysis.
With the new capabilities of DX AIOps for Digital Experience Monitoring (formerly CA Digital Experience Insights), CA is focusing on the entire service supply chain underlying applications and transactions, from the time the user pushes a button through the back end systems—including mainframes—supporting applications and mobile “apps”. CA has added a high speed, analytics-focused twist to APM, UEM, and DEM capabilities developed over years of investment to create a truly open, modern platform. And although the SaaS form factor of the initial release appears to compete directly with market newcomers, this new take on Digital Experience Management is very differently conceived, architected, and functionally delivered than virtually any competitor in the marketplace.”