Ovum Technology Audit: CA Service Management Solutions - CA Technologies
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Ovum’s Adam Holtby says that IT functions are under pressure to demonstrate the business value delivered by IT as well as to maximize the availability of business-critical services at an optimal cost. With this in mind, Adam writes that CA Technologies offers a fully integrated IT service management portfolio, including both the software as a service CA Cloud Service Management and on-premise solutions. Adam concludes that the CA Service Management portfolio should be considered by any organization looking to introduce or enhance ITSM processes and/or supporting technology.

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