Why Your Current Service Desk is Failing Your Business, and What to Do About It - CA Technologies
{{search ? 'Close':'Search'}}

Service management platforms have a vital role to play, but in most organizations, they’re not living up to expectations—delivering far too much complexity and cost, and far too little business value. This proves true even in organizations that have migrated to new solutions in recent years.

This paper outlines why legacy service desks and even newer platforms have not delivered on expectations; it describes the requirements for a service desk solution to be truly effective in today’s business environment, and it details how CA Cloud Service Management delivers on these key requirements.

Get White Paper

Want to know what we are doing with your information? Read our privacy notice.
Call us at 1-800-225-5224
Call us at 1-800-225-5224
Get in touch with CA
Email Us

Chat with CA

Just give us some brief information and we'll connect you to the right CA Expert.

Our hours of availability are 8AM - 5PM CST.

All Fields Required


We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{message.agentProfile.name}} will be helping you today.

    View Profile

  • Transfered to {{message.agentProfile.name}}

    {{message.agentProfile.name}} joined the conversation

    {{message.agentProfile.name}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1].agentProfile.name}} has ended.
    Thank you for your interest in CA.

    How Did We Do?
    Let us know how we did so that we can maintain a quality experience.

    Take Our Survey >

agent is typing