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How many times have you witnessed a sub-optimal IT practice that everyone else thinks is ok, then over time accepted the behavior as being just fine and dandy?
Regardless of whether you lead a startup or work in an established business, we all have a tendency to accept dodgy behaviors. Even if outsiders see them as wrong, our IT teams are so accustomed to using them (without any adverse consequences) that they’re quickly established as “normal” and accepted.
Studies into what’s commonly referred to as the “normalization of deviance” have been conducted in areas such healthcare to aerospace, with evidence showing that many serious errors and disasters occur because established standards have been bypassed and bad practices “normalized”.