TechTarget - Beth Pariseau – 8/15/17
Enterprises have a new weapon to combat the IT skills shortage where new hiring and training practices fall short.
Most IT pros agree the fastest path to IT burnout is what Amazon engineers have termed "undifferentiated heavy lifting," which is repetitive and uninteresting work that has little potential for wider impact beyond keeping the lights on. DevOps tools training, which involves IT automation practices, can reduce or eliminate such mundane work and can compensate against staff shortages and employee attrition.
"Automation tools aren't used to eliminate staff; they're used to help existing staff perform at a higher level," said Pete Wirfs, a programmer specialist at SAIF Corp., a not-for-profit workers' compensation insurance company in Salem, Ore., that has used Automic Software's Automation Engine to orchestrate scripts.
The company has used Automation Engine since 2013, but last year, it calculated new application development would add hundreds of individual workflows to the IT operations workload. Instead, Wirfs said he found a way to automate database queries and use the results to kick off scripts, so a single centralized workflow could meet all the project's needs.