While working at email data solutions provider Return Path, William Kammersell (former Agile coach and now Sr. Product Manager at CA Technologies) hosted an AgileCamp to spread Agile through non-tech teams. He recounted how the recruiting team used Agile practices to streamline the way they handled candidate phone screens.
"A recruiting team can't predict candidate outcomes," says Kammersell. "Recruiting can have a pretty standard process flow from start to finish. However, there are factors on a daily basis that can rapidly change the flow." Because of the irregular nature of recruiting, the team needed to be flexible and efficient, while also maintaining transparency among their team and stakeholders. If they weren't, a recruiter might get bogged down in the workflow, causing candidates to drop out, managers to become impatient, or the cost-to-hire to rise significantly.
So, Kammersell worked with the team to use the Kanban board practice of the Kanban Agile framework. The team displayed the work they had on their plate on a public, physical board for the team and other stakeholders to see.
Kammersell says displaying a Kanban board helped team members understand when another team member was overloaded. "Traditionally, people don't really share what they're working on and people might not know how they can help each other," says Kammersell. "Things take longer that way."