ECommerce Times - David Jones - 8/9/17
Although many organizations recognize that agility enables better responses to changing business conditions, few have taken the necessary steps to reach that goal, a new study from CA Technologies suggests.
Although two-thirds of the respondents to the firm's recent survey saw value in business agility, only about 12 percent said their organizations were on their way to achieving it.
Fifty-four percent of respondents said improved business agility could provide a better competitive advantage; 65 percent said it could lead to higher customer satisfaction and retention; and 58 percent said it could result in better employee satisfaction and retention.
Despite those clear advantages, though, many businesses face hurdles in their quest for better agility. Sixty-four percent of survey respondents cited complex environments as an impediment to achieving that goal, while 58 percent cited cultural and political barriers. Twenty-five percent said there was a lack of financial commitment, and another 25 percent cited outdated apps and tools.
"Success today requires that companies quickly sense and adapt to changes, pivot to address market changes and customer needs, and do so at scale," said Surya Panditi, general manager of agile management at CA Technologies.