Nimsoft Unified Manager, a multi-tenant IT Management-as-a-Service solution, combines industry-leading infrastructure monitoring (Nimsoft Monitor) and ready-to-use ITIL®-based service management (Nimsoft Service Desk).
“To provide the quality of service our clients expect, we need service desk and monitoring solutions that support multiple clients and a flexible licensing model that enables economies of scale,” said Bill Hylton, executive vice president, Denovo Enterprise Hosting and Cloud Computing. “Nimsoft Unified Manager allows us to securely and efficiently segregate data in a shared environment to reduce costs.”
Nimsoft Service Desk provides action-based workflows built on ITIL standards and years of best-practice knowledge to coordinate all aspects of service delivery and increase customer satisfaction. The flexible and configurable solution meets specific business requirements without the traditional long-term cost and complexity of code-based customization.
Nimsoft Service Desk enables end-users to log requests and track progress in real time, providing Denovo staff with actionable information, while allowing end users to search a shared knowledge base for solutions to resolve their own issues. By increasing visibility and enabling proactive troubleshooting, Nimsoft Service Desk minimizes Denovo’s service desk overhead and helps keep costs down without sacrificing IT performance or reliability.
“Nimsoft Service Desk provides self-service capabilities, so our clients can troubleshoot potential issues themselves,” said Hylton. “This helps eliminate costly, time-consuming ticket and service requests.”
Denovo will also be deploying Nimsoft Monitor to proactively monitor disparate cloud environments, including both private and external/public clouds, and to help ensure SLA performance across its client base.
“Nimsoft Unified Manager allows cloud solution providers like Denovo to improve their competitive position by more cost-effectively delivering better, faster service to a larger number of individual clients,” said Chris O’Malley, Nimsoft CEO. “Nimsoft also enables Denovo to provide the robust self-service capabilities that are so important for making the cloud a seamless extension to their clients’ end-to-end business operations.”
Established in 2003, Denovo Ventures, LLC is a full-service Enterprise Hosting/Cloud Computing and Professional Services firm with extensive expertise in designing, implementing and supporting enterprise software and hosting/cloud solutions. Denovo delivers enterprise hosting and cloud computing services from their SAS 70 certified data centers located in the United States. As an Oracle Platinum Partner, Denovo’s Professional Services team has over 150 years of Oracle J.D. Edwards and ERP experience and has successfully completed Oracle ERP implementation projects for a wide variety of commercial and public sector clients. The company serves a North American client base from offices located in Denver, CO; St. Louis, MO; Los Angeles CA; San Diego, CA; Kansas City, KS; and Atlanta, GA.