“CA Process Automation 4 facilitates continuous delivery of business services by simplifying the design, deployment and administration of IT operations,” said Mike Sargent, general manager, Enterprise Management, CA Technologies. “This is important for customers who want to bring new, high quality services to market faster, and who also want to assure their performance against the most demanding service-level agreements.”
As business demand grows for services that help drive success, service providers and enterprise IT departments recognize the need to do things differently. They understand the need to deliver services faster, cheaper and more securely with improved quality. With CA Process Automation 4, organizations can better meet those demands by automating and orchestrating key IT operational processes across physical, virtual and cloud environments to help accelerate service delivery and assure service performance.
Accelerate Service Delivery
By making process flows more robust, easier to author and quicker to deploy, CA Process Automation, has enabled customers to improve service delivery by as much as 90 percent, improve the speed for provisioning infrastructure by as much as 85 percent and reduce the time to spent on application release tasks up to 73 percent.
In addition, CA Process Automation supports IT organizations as they adopt cloud infrastructures to help ensure their business-driven objectives can be met on time, on budget and with the appropriate service levels around security, availability and performance.
According to Gartner, “While the architecture of a cloud includes many functions, the core capabilities of self-service requests, service catalogs, dynamic provisioning and standardized policies for governance must be tied together with IT Process Automation to deliver a high-quality service experience.”*
“Cloud infrastructures are most valuable when they reduce the cost structure of IT, quicken the pace of business service delivery and improve the quality of the services. CA Process Automation supports each of these objectives,” added Sargent. “When combined with pre-built support for CA Service Catalog, customers can achieve increased agility, faster provisioning and reduced risk. This enables IT to spend more time on innovating and implementing a compelling IT strategy.”
“CA Process Automation is the backbone of our new KINECTed™ Cloud – Innovator service, which helps software developers optimize the development of complex virtual applications,” said Jason Carolan, CTO, ViaWest. “The combination of the CA Technologies solution and an integrated customer-accessible service catalog enables us to drive new revenue, build margin and pass savings and quality improvements on to our clients. By quickly creating, deploying and offering new business services through the cloud as well as on-boarding new customers quickly and painlessly, ViaWest helps customers meet their business challenges.”
Assure Service Performance
As IT works to assure the right quality of service, there is often a gap between the service level demands and the investments required to achieve that level of quality. CA Process Automation is a key part of an extensive set of capabilities from CA Technologies designed to address this gap in several ways.
CA Process Automation is designed to provide rapid integrations between infrastructure monitoring tools and IT service desks and can automate the diagnostic activities so IT staff has the data they need, when and where they need it. The solution also can automate remediation activities, helping personnel to stay focused on work that drives business value rather than be distracted by work that does little more than maintain minimal service quality standards. In addition, because CA Process Automation helps lower the cost, time and risks of performing maintenance activities, fewer incidents occur in the first place. When incidents do happen, CA Process Automation has helped customers reduce resolution time by more than 50 percent.
“CA Process Automation is a key component of CA Technologies Business Service Innovation approach to helping organizations transition from simply maintaining IT systems to delivering new, innovative services that help meet changing business demands. Using this approach, we are able to provide more strategic, integrated and automated IT service delivery,” said Warren McCall, president and CEO, PureSCM. “CA Process Automation brings the capabilities of our CA Technologies cloud delivery and service management solutions together, enabling us to implement workflows that are automated and auditable and assign a specific cost to every client change request, which is key to the our billing process.”
For more information about CA Process Automation, please visit:
• Blogs: CA Cloud Storm Chasers, Service Assurance Daily
• Solution Brief
• Success Story: PureSCM
• Success Story: Fujitsu Australia and New Zealand
• White Paper: The State of IT Automation
* Gartner, Inc.; IT Process Automation: Run Book Automation Tools Mature to Broader Use; Ronni Colville, July 1, 2011