As a leading IT and data management research and consulting firm, EMA delivers in-depth analysis of industry-leading vendors and vendor products, including their overall market position in comparison with other vendors. This recent EMA report evaluates nine vendors who are helping lead the way as the Configuration Management Database (CMDB) evolves towards a federated Configuration Management System (CMS) across versatile use-case requirements.
“CA Technologies enjoyed a strong showing in this radar, reflecting a uniquely strong balance between cost effectiveness, design and functionality,” said Dennis Drogseth, vice president of Research, EMA. “The company has demonstrated its commitment to helping customers streamline CMDB/CMS implementations, and to tie those efforts back to overall service management initiatives. In addition, CA Technologies has one of the most evolved automation portfolios in the industry today—targeted at cloud, virtualized, hybrid and traditional service infrastructures—and powerful, model-based dashboard integration that’s already proven itself in several years of deployment.”
CA Technologies CMDB offering, packaged as part of CA Service Desk Manager, earned the “Value Leader” position across all three use cases covered in the report: Asset Management and Financial Optimization, Change Management and Change Impact Analysis, and Service Impact Management.
CA Service Desk Manager is a versatile, comprehensive IT service support solution designed to help IT organizations deliver superior end-user support through tight integrations with request, incident, problem, change, knowledge and service asset and configuration management processes. It helps prevent service disruptions, better manage change risks, and provides a 360-degree view into the organization’s IT services.
“As IT organizations evolve into service providers, the pressure increases to ensure service availability, and a CMDB is essential in providing a thorough understanding of the critical components of a service,” said Brian Bell, general manager, Service and Portfolio Management, CA Technologies. “Our CMDB solution consolidates, stores and provides critical visibility into the underlying IT relationship data that supports business services. By understanding and managing these relationships, IT organizations can reduce the risks to business operations through more effective, efficient and comprehensive IT configuration management.”
*EMA Radar for CMDB/CMS Use Cases: From Database to Federation Q1 2012, February 2012.