Luth Research and Vanson Bourne conducted the survey on behalf of CA Technologies to learn how cloud computing is being used, problems or successes encountered, and how its use changed as IT teams gained more experience.
The report confirms that cloud computing is not only delivering on its major promises of saving money and speeding time-to-market, but also exceeding expectations. The vast majority of respondents reported their cloud implementations met or exceeded expectations across service models including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). Experienced cloud users also shed light on the evolving nature of the cloud, and how their objectives and requirements for success change as they advance along the cloud adoption curve.
“Going in, we expected the results to be much more balanced between successes and challenges across a variety of deployments and service models,” said John Michelsen, chief technology officer, CA Technologies. “Surprisingly, survey respondents were pleased with their cloud computing initiatives, which validates that the cloud is not just a fad, and instead they are focusing on making the most of it to drive innovation, speed and performance.”
Though the overall study results were generally consistent across US and Europe, the length of experience and overall intended objectives for cloud differ. The US leads Europe in terms of years of experience, with 55 percent reporting three or more years of cloud use, compared to only 20 percent of European respondents. The majority (79 percent) of European IT decision makers have implemented cloud computing for one to two (41 percent) or two to three (38 percent) years.
In terms of intended benefits, while cost savings continues to be a priority, increased speed of innovation rose to the top for more experienced organizations. When asked to name their top three objectives across IaaS, PaaS and SaaS deployments, Europeans most often selected “reduced total costs,” while US respondents noted “increased speed of innovation” and “superior IT performance/scalability/resiliency.” In fact, cost reduction did not even make the list of the top three objectives in the US.
“As enterprises advance in their adoption of cloud, the desired outcomes evolve, as well,” said Michelsen. “Cost is often considered an early benefit – or even a required result – in order for IT teams to justify moving in the direction of the cloud. Once they show that cloud computing improves the bottom line, they can shift their focus to innovation and other objectives, such as increased performance and enhanced security.”
Additional notable results include:
• Larger organizations are leading the way:
o They have been in the cloud longer (93 percent that report using cloud for four or more years have revenues of $1 billion or more), and;
o They are more likely to be using all three types of cloud services (79 percent of those using IaaS, PaaS and SaaS together in their organizations have revenues of $1 billion or more).
• Security remains a contradiction:
o Nearly all respondents (98 percent) agree that the cloud met or exceeded their expectations for security across IaaS, PaaS and SaaS.
o Nearly one-third indicated “security has been less of an issue than originally thought” when asked to share their primary reasons for success with cloud computing.
o Yet, security was cited as the number one reason that an application is not moved into the cloud by nearly half of respondents (46 percent).
• Cloud spending plans increase at a faster rate for IT decision makers with more experience:
o Companies using cloud computing for four or more years are almost six times more likely (34 percent compared to 6 percent) to report that they are increasing cloud spending by more than 30 percent in 2013.
o US respondents plan to increase spending on cloud at a higher rate than their European counterparts, with 48 percent planning to increase spending up to 30 percent, and 17 percent more than 30 percent; versus 42 percent and 4 percent for European respondents, respectively.
o Overall cloud spending is expected to stay about the same or increase for the majority of respondents (95 percent across US and Europe).
• Experienced cloud users recognize the need for IT management to ensure future success:
o Respondents that have been using cloud computing for longer, or have used multiple types of cloud, identified the following IT management capabilities as critical to their success:
End-to-end service automation,
Service-level management across both cloud and non-cloud environments, and,
The ability to switch between cloud service providers.
For more information and to download The TechInsights Report: Cloud Succeeds. Now What?, visit http://www.ca.com/cloud-success-factors.
Luth Research and Vanson Bourne conducted the CA Technologies-sponsored study of 542 IT leaders in the US, UK, France, Germany, Italy and Benelux from December 2012 to January 2013. The study included companies with annual 2011 revenues of $500 million or more and was limited to respondents who had implemented IaaS, PaaS or SaaS for a minimum of one year.