“Increasing data volumes and new initiatives around mobility, bring-your-own-device and IP voice/video for collaboration are putting greater strain on IT organizations’ systems and networks. To help our clients maximize their service availability and performance, we were in need of a more advanced and complete infrastructure monitoring solution,” said Stephen Galbraith, executive vice president, Engineering and Technical Services, Empowered. “As a long-term CA Technologies partner, we provided input and feedback on CA IM 2.0 as it was developed and implemented it upon its release last fall. From day one, we were ready to help our clients take advantage of its innovative capabilities.”
CA IM 2.0, the cornerstone of CA Technologies converged infrastructure management solution, comprises CA Performance Management, CA Spectrum® and CA Network Flow Analysis to provide unified visibility and control over performance, availability, and traffic composition via a single interface. Because CA IM 2.0 has a small footprint and a low total cost of ownership, the solution helps Empowered manage its clients’ IT infrastructures more efficiently. In addition to lower IT-based business service delivery costs, CA IM 2.0 helps Empowered and its clients to:
• Monitor, manage and adapt to new technologies more effectively;
• Manage system and network availability;
• Manage performance to meet service level agreements; and
• Enhance capacity and investment planning.
“CA IM 2.0’s simple user interface is very popular with our engineers and clients. It provides comprehensive visibility out-the-box, or can be customized to show specific data from hundreds of thousands of devices to meet client needs,” added Galbraith.
From the CA IM 2.0 dashboard, Empowered engineers are proactively alerted to potential service-impacting issues and can quickly drill down to identify the root cause before customers’ businesses are affected. Faster and more proactive triage means that Empowered can reduce mean time to resolution (MTTR), which translates to more reliable services.
“Infrastructure availability and performance are more important than ever for IT organizations,” said Mike Sargent, general manager, Service Assurance, CA Technologies. “They are operating in increasingly competitive environments where application or service outages are not acceptable and can result in significant lost revenues, customer turnover and brand damage. In today’s social media-enabled world, delivering a great customer experience is critical, and the stakes are huge. CA IM 2.0 helps Empowered manage the largest, most demanding IT environments, maximizing service levels for their customers while minimizing the operational costs of delivering those services.”