Integra uses CA PM to monitor, analyze and report the real-time status and trends of its enterprise-class network consisting of a 5,000-mile long-haul fiber-optic network, a nationwide IP/MPLS network and 3,000 miles of metropolitan fiber. This helps Integra to assure the performance, availability and quality of the many services it provides to businesses in 35 metropolitan markets.
“Integra is committed to providing business customers with scalable and reliable communications solutions that grow with their needs. Through strategic relationships with world-class technology partners such as CA Technologies, Integra aligns its business strategy with customer demand,” said Jason Koenders, senior vice president, engineering and network planning at Integra. “CA Performance Management offers easy-to-use management and customizable reporting tools, which support Integra’s goal of providing best-in-class services and an exceptional customer experience.”
Integra integrated CA PM with other management technologies previously deployed in its environment, including CA Spectrum® and CA Network Flow Analysis. The integration of these elements of CA Technologies converged infrastructure management solution enhances CA PM’s ability to translate volumes of disparate performance data into actionable insight. CA PM then delivers this data in converged, role-based dashboards that help Integra to cost effectively improve IT efficiency, and enhance the quality of their internal and customer-facing services.
“More than ever, service providers must understand the complex relationships and interdependencies between physical, virtual and cloud environments, wired and wireless networks, applications and their combined impact on customer experience,” said Mike Sargent, general manager, Service Assurance, CA Technologies. “The ability of our converged infrastructure management solution to manage all aspects of infrastructure performance, availability, capacity, flow and application response in a single, productivity-enhancing user interface, will enable Integra to quickly and proactively triage and remediate service-threatening infrastructure issues. As a result, Integra will be able to deliver a superior and differentiated customer experience with less effort and lower cost.”
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